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Showing 12 sessions about Customers

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  1. And I Am NOT Lying at SXSW: From Basement Burlesque to the Boardroom to

    Camp on Saturday 10th March

    Storytelling is both the second-oldest art form and a hot "new" form of entertainment — thanks to This American Life, The Moth's podcast and live shows, and tons of shows ...

    At Palm Park, Colorado (map)

  2. Likeable Social Media to

    Book Reading on Saturday 10th March

    Are you using social media the right way in order to grow your brand? By following Dave Kerpen's 18 ways to succeed, your brand can become irresistible in the social ...

    At Austin Convention Center, Ballroom G, 4th floor (map)

  3. Does Real Time Data Make Us Better Consumers? to

    Core Conversation on Saturday 10th March

    Real-time data can enslave or set you free. It can also make you dumber. The combination of feedback loops and real-time data can cause great shifts in behavior very quickly. ...

    At Hilton Austin Downtown, Room 616AB (map)

  4. Your Customers on Video Are Your Biggest Asset to

    Dual on Saturday 10th March

    Before any new customer buys your product, they need to trust your brand, and nothing can build credibility better than the testimonials of your biggest fans. But how to best ...

    At InterContinental Stephen F. Austin, Capital Ballroom A (map)

  5. Customers Are Irrational: Stop Fighting It to

    Solo on Sunday 11th March

    Why do people knock wood for luck? Why do people press elevator buttons 20 times, even though they know it won’t make the elevator come any faster? People are irrational. ...

    At InterContinental Stephen F. Austin, Capital Ballroom B (map)

  6. Roger Dooley Book Signing to

    on Sunday 11th March

    Roger Dooley signs his book ‘Brainfluence: 100 Ways to Persuade and Convince Consumers with Neuromarketing’ at the SXSW bookstore.

    At Austin Convention Center, Ballroom G Foyer (map)

  7. Colin Shaw Book Signing to

    on Sunday 11th March

    Colin Shaw signs his book ‘Customer Experience: Future Trends and Insights’ at the SXSW bookstore.

    At Austin Convention Center, Ballroom G Foyer (map)

  8. Customer Experience Meet Up to

    Meet Up on Sunday 11th March

    Where is the Customer in Customer Experience? With the democratization of the web, customer experience is consistently a top meme. Now that ordinary citizens have a voice with large brands, ...

    At InterContinental Stephen F. Austin, Boardroom (map)

  9. Connecting with Your Future Customers, the Net Gen to

    Future15 on Monday 12th March

    Calling all marketers: we know it’s key to know how to reach the brains of the future, the social savvy net generation (the millennials). Millennials influence their friends or “followers” ...

    At Austin Convention Center, Room 10AB, 3rd floor (map)

  10. Don’t Build a Power Glove: Talk to Your Users to

    Solo on Monday 12th March

    “Throw away your joysticks, kids,” began the 1989 article of “Design News” praising that year’s must-have Christmas accessory: the Power Glove. At the time it seemed as if traditional video ...

    At Austin Convention Center, Ballroom BC (map)

  11. Gen Y&Z Expectations to Transform Customer Exp to

    Dual on Tuesday 13th March

    Today’s customer is complex, but tomorrow’s will be even more difficult to understand, communicate with, support and please. Tomorrow’s customer will be used to an always-available ecosystem of online, mobile, ...

    At Hilton Austin Downtown, Salon FG (map)

  12. Are Free Customers Better Than Captive Ones? to

    Solo on Tuesday 13th March

    It is standard in business to talk about "acquiring," "capturing," "locking in," "owning" and "managing" customers as if they were slaves or cattle.In the Internet Age, shouldn’t we be free ...

    At Hilton Austin Downtown, Salon C, 4th floor (map)